Enrow doesn't refund payments, including unused credits, unused months or a renewal you forgot to stop. There are only two exceptions: a billing error, such as being charged twice, and a long outage on Enrow's side.
What is not refunded
Subscription payments, monthly or yearly, including automatic renewals and early renewals.
Credit packs, including automatic top-ups.
Unused credits, including after you stop your subscription.
Credits can't be exchanged for money or moved to another account.
Enrow is a service for businesses only. The withdrawal period that protects consumers in some countries doesn't apply.
Exceptions
Billing error. If you were charged twice for the same thing, or charged by mistake, write to [email protected]. Add the invoice numbers (you'll find them in Billing > Invoices). Support checks your payments and refunds the extra charge.
Long outage. If Enrow is completely unavailable for more than 5 business days in a row (Monday to Friday, except French public holidays) because of a problem on Enrow's side, you can ask for a credit note for that period. Write to [email protected] within 15 days after the end of the outage. Scheduled maintenance and problems at third-party providers don't count.
Avoid a payment you don't want
Check your renewal date. It is shown in Billing > Overview: "Your subscription will automatically renew on…".
Read the reminder email. Enrow emails you 7 days before each renewal, for monthly and yearly plans.
Check your automatic payments.Early renewal and Pay-as-you-go top-up, in Billing > Settings, charge you without any action on your side.
Need a break? Pause your subscription for 1 to 3 months. You aren't charged, and you keep your credits (see Pause your subscription).
Don't want a subscription? Buy pay-as-you-go credits with a one-time payment. They never expire and nothing renews.
Want to stop? There is no commitment: you can cancel your subscription at any time. It stays active until the end of the period you paid for.
Not sure yet? Test Enrow with the 50 free credits of the Free plan before you buy.
Note: On a team, only the team owner manages billing.