If a payment fails, add a valid card in the Stripe portal: go to Billing > Overview and click Stripe portal. Stripe then tries the payment again on its own, and your plan continues.
How you know a payment failed
On the Overview tab of Billing: "Your last payment failed. Update your payment method to keep your plan."
After Renew now: "Your payment was declined. Check your card in the billing portal and try again."
After you choose a plan or a credit pack: "Payment was cancelled or failed. Please try again."
Enrow also sends you an email when a payment fails.
Update your payment method
Go to Billing in the left menu. The Overview tab opens.
In Billing Portal, click Stripe portal. The portal opens in a new tab.
In PAYMENT METHOD, click Add payment method and enter your new card.
Click More options (…) next to the new card to make it your default.
Stripe tries the payment again once your card is updated. You don't need to buy your plan again.
You can also pay right away: in Billing > Invoices, click Pay on Stripe next to the unpaid invoice.
The most common reasons for a declined card are an expired card, not enough funds, or a spending limit on the card. If your bank blocks the payment, ask your bank to allow it, or use another card. See Billing details, VAT number, payment method and currency for the payment methods Enrow accepts.
If you don't update your payment method
Stripe tries the payment again several times, over about 2 weeks.
Until the payment goes through, the credits of your new billing period are not added.
If the last attempt fails, your subscription is cancelled. The subscription credits left on your account are lost, and your account moves to the Free plan.
Your pay-as-you-go credits are never affected. They stay on your account.
If you are on a legacy plan, act quickly: once it is cancelled, you can't get your legacy rate back (see Legacy plans).
A purchase didn't go through
If the payment page closed or failed while you were buying a plan or a credit pack, nothing was charged. An unfinished payment page expires on its own. Start again from Billing > Overview > Plans & credit packs.
If you were charged but didn't get your credits, write to [email protected] with the invoice number from Billing > Invoices.
Note: On a team, only the team owner manages billing.