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Change the email address of your account

Ask support to change your login email, hand an account over to a colleague, or change the email on your invoices.

Written by Thomas Lucy

You can't change your login email yourself: the Email field of your profile is locked. Write to support from your current address and give the new one. Support changes it for you.

Ask support to change your email

  1. Write to [email protected] from the email address of your Enrow account. You can also use the chat (see How to contact Enrow).

  2. Give the new email address you want to use.

Support makes the change and lets you know.

The locked Email field on the Profile page

After the change

  • Your password stays the same.

  • Log out, then log in with the new email address and your usual password.

Hand an account over to a colleague

When someone leaves your company, support can change the email address of their account to the address of the person who takes over. The new person then sets their own password with Forgot your password? on the login page. See Change or reset your password.

This is also how a team changes owner: the owner role can't be moved to another member in the app. See Join, leave or delete a team.

Note: An account is for one person only. To work with colleagues, create a team instead of sharing a login. See Create a team.

Change the email on your invoices

The email on your invoices is separate from your login email. You can change it yourself:

  1. Go to Billing in the left menu.

  2. Click Stripe portal. The portal opens in a new tab.

  3. In Billing information, click Update information and change the email.

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