Your billing details and payment methods are managed in the Stripe portal: go to Billing > Overview and click Stripe portal. Prices don't include VAT, and your billing currency is set at your first payment.
Open the Stripe portal
Go to Billing in the left menu. The Overview tab opens.
In Billing Portal, click Stripe portal. The portal opens in a new tab.
Update your billing details
In the Stripe portal, find BILLING INFORMATION and click Update information.
Change your company name, billing email, billing address or Tax ID (your VAT number).
Save your changes.
Your changes apply to your next invoices. To fix an invoice already issued, write to [email protected]: support can correct the company name or the address. The VAT and the currency of a past invoice can't be changed.
Add your VAT number
The best time to add your VAT number is your first payment. On the Stripe payment page, choose to buy as a business, then enter your company name and VAT number. You can also add it later in the Stripe portal, in Tax ID (see above).
All prices are shown without VAT. VAT depends on where your company is based:
European Union, outside France, with a valid VAT number: no VAT is charged (reverse charge).
France: French VAT is added.
Outside the European Union: no VAT is charged.
Change your payment method
In the Stripe portal, find PAYMENT METHOD and click Add payment method.
Enter the details of your new card and save.
Click More options (…) next to the new card to make it your default. You can remove the old card from the same menu.
Your renewals and automatic top-ups are charged to your default payment method.
Enrow accepts credit and debit cards, and wallets such as Apple Pay, Google Pay and Link. Bank transfer and SEPA direct debit are only available for custom plans (see Custom plans for high volumes). All payments go through Stripe: Enrow never sees or stores your card details.
Your billing currency
Before your first payment, Enrow suggests a currency based on where you are. You can change it with the currency selector (€, $, £), next to the Yearly, Monthly and One-time payment tabs of the plans page (Billing > Overview > Plans & credit packs).
After your first payment, your currency is locked and the selector is grayed out. To pay in another currency from now on, write to [email protected]. Invoices already paid keep their currency.
Note: On a team, only the team owner manages billing.