Skip to main content

Change or reset your password

Get a link by email to set a new password, from your profile or from the login page.

Written by Thomas Lucy

Enrow sends you a link by email to set a new password. If you're logged in, go to Profile and click Reset by email. If you're logged out, click Forgot your password? on the login page.

There is no field in the app to type your old and new password: you always set a new password through the email.

When you're logged in

  1. Click your name at the bottom left of the app, then Profile.

  2. On the Password line, click Reset by email.

  3. Click Send email. The message "Email sent! Check your inbox." appears.

  4. Open the email and follow the link. See "Set your new password" below.

The Reset by email button on the Profile page

When you're logged out

  1. On the login page, click Forgot your password?.

  2. Enter the email address of your Enrow account.

  3. Click Send a link. The message "Reset link sent" appears.

  4. Open the email and follow the link.

The Password Reset page

Set your new password

The link in the email opens the New Password page, with the Reset code already filled in.

  1. Type your new password in New Password. It needs at least 8 characters, with a number and a symbol.

  2. Type it again in Confirm New Password.

  3. Click Change my password.

The message "Password updated successfully" confirms the change. You can now log in with your new password.

If it doesn't work

  • The email doesn't arrive: wait a few minutes, then check your spam or junk folder.

  • Your account was never activated: no reset email is sent. See I didn't receive my verification email.

  • The page says "Please try again or request a new reset link": the link no longer works. Ask for a new one with Forgot your password?.

  • You signed up with Google: you can still create a password with Forgot your password?. You can then log in with Google or with your password.

Related articles

Did this answer your question?