Skip to main content

I am facing issues while trying to upload files

The most common problems with files and the solution for each one

Thomas Lucy avatar
Written by Thomas Lucy
Updated over a year ago

Format

When you upload a file to Enrow, you must ensure that your file is in CSV or XLS format, as we do not accept other file types.

If your file is not in the correct format, you can ask Chat-GPT to do it for you (paid version only) or use this tool for free.

File Size

On Enrow, you can upload files up to 25MB maximum per file. However, remember that the larger your file, the longer it will take to process.

25MB represents several hundred thousand lines but could represent much less if you have dozens of full columns.

If your data comes from scraping and includes columns with many characters like 'summary' or 'company summary', deleting them will significantly speed up your upload, download, and processing time.

Columns Headers

Your files must have column headers to function correctly, meaning that the first line of your file must indicate what information is contained there.

For example, if you have first names in column A, then in A1, you could write "First name"; from A2, list the first names of your contacts or leads.

Don't worry; we do not count this line in the credits charged.

Separators

We accept all types of separators for CSV files, but we have observed that client files sometimes provide files with multiple operators like tabs, semicolons, and commas in the same file. (Often, these people use Scrupp for scraping)

In this case, our system takes the first separator it encounters and ignores the others. In this situation, you must transform your CSV into XLS to use the Enrow service or go through the API."

Did this answer your question?